This morning I received a call from someone in Blue Shield’s prenatal program. She said she needed to ask me a few questions so she could “close out” my file, whatever that means. I haven’t been a Blue Shield subscriber for several months, but she said it would only take a couple of minutes. I agreed, mostly just to satisfy my curiosity as to exactly what they needed to know.
Frankly, it was dumb stuff that had me wondering if these people ever talk to each other. “How many nights did you spend in the hospital?” One, for which a claim was submitted and you paid. “Did you have an epidural?” Yes, you paid for it. “Did you go in for a six week follow up appointment?” Yup, you paid for that too. Seriously, I have seen the line item claims the hospital made, and you guys have all this information already! I wonder how much of my premiums went towards paying people to call subscribers and ask them stupid questions.
© 2012 The Beehive All Rights Reserved