Moving presents a number of logistical issues, whether you own or rent. For example, you have to set up accounts with utilities and other service providers. Steve and I split this up. I handled PG&E, water, and trash collection; he handled phone, cable, and internet.
Steve called me this afternoon furious about the cable situation. Apparently, Comcast informed him that he would not be able to initiate service for a little over two weeks because the prior customer’s cut-off date was a little over two weeks out, and they cannot serve two customers simultaneously at the same address. My first reaction? “Woohoo! Two weeks of free cable, courtesy of Seller!” He was not so positive about the situation. Seller was, shall we say, frugal, and had only the least expensive basic cable package. In other words, no Speed Channel.
Steve proceeded to explain how he had argued with the customer service rep, gotten nowhere, and eventually hung up on her. I reminded him that two weeks without the Speed Channel was not the end of the world, and called Comcast as soon as I got off the phone with him. I calmly explained the dilema to the customer service agent, and emphasized that I would be very grateful for anything she could do to speed up the process. Thirty seconds later, we had an appointment for cable installation on the exact date Steve originally wanted.
The moral of the story is: be nice to customer service people, if not just for the sake of being nice, then because it will go a lot farther toward getting your problem fixed. Also, learn to accept your husband’s need for Speed.
© 2009 The Beehive All Rights Reserved
